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Frequently Asked Questions (FAQ) on Hosting at Cyberax Tech

  1. Why should I use Cyberax Tech as my hosting service?
  2. How do I get started?
  3. What do I get for my money?
  4. What are Microsoft FrontPage extensions? What support do you offer for them?
  5. What other technologies do you support?
  6. How do I know which plan is right for me? Can I get in touch with someone to discuss my options?
  7. Can I upgrade to a different service plan in the future?
  8. What if I exceed my monthly transfer allowance?
  9. Are there any “hidden” fees?
  10. How do I get customer support?
  11. Can I transfer my site from another Web Hosting service? What’s involved in making the transfer?
  12. Do I have to include advertisements or pop-up windows on my site?
  13. Are any guarantees available?
  14. Can I access my site from any computer?
  15. Why should I register my domain name through Cyberax Tech?
  16. How long does it take to register or transfer a domain name?
  17. Can I access my site either with or without the “www” prefix?
  18. What top level domains do you support?
  19. How long can my domain name be and what characters can I use?
  20. Can I set up more than one domain from a single account? What about pointer domains?
  21. Can I set up Subdomains?
  22. How is my e-mail account handled?
  23. Can I get mail forwarded to another server?
  24. Can I conduct transactions through my site? Will they be secure?
  25. What is SSL?
  26. I want to accept credit cards. Can you help you set up merchant accounts?

 

ANSWERS

Why should I use Cyberax Tech Hosting Solutions as my hosting service?

Cyberax Tech Hosting Solutions offers complete, feature-rich hosting services at very affordable prices. We offer a variety of customizable plans so you can choose a level of service that’s exactly right for your company. With Cyberax Tech Hosting, you’ll never have to pay for options you don’t need. We’ve developed an ultra-reliable infrastructure that takes advantage of the best load balancing, clustering and RAID technologies so you’ll never have to worry about your site going down or loosing data to a system failure. We also employee strict security measures to prevent your site from being compromised

How do I get started?

Just head over to hosting to check out the plans available. If you know which plan you want, click on "Order Now" link of a plan. If you'd like some advice on a plan, or if you'd like to sign up over the phone, contact a sales consultant at +91-33-33002100 (INDIA), +1-917-6980669 (USA), MSN Chat Id: support@cyberax.net, AOL ID: cyberaxsupport, Yahoo Chat ID: cyberaxtech. You can also reach a sales consultant via e-mail at sales@cyberax.net

What do I get for my money?

Exactly what you need. We offer a variety of base plans that include between 50 MB and 1000 MB of storage space, and that allow traffic anywhere between 3 GB and 30 GB per month. Our plans are customizable, so you can make additions but you’ll never have to purchase more than you need. Take a look at our hosting plans for complete pricing and features details

What are Microsoft FrontPage extensions? What support do you offer for them?

Microsoft FrontPage extensions can add extra functionality to your site. Users who design and manage pages with Microsoft FrontPage can take advantage of special server-side support for the extensions. We provide support for Microsoft FrontPage 2000 extensions on Windows 2000 hosting plans.

What other technologies do you support?

We support all of the latest Internet technologies, including, but not limited to:

  • Database services (MS SQL 2000, mySQL, MS Access 2002)
  • Index Server
  • E-mail services (listing, filtering, customized service)
  • AntiVirus Support for Email

How do I know which plan is right for me? Can I get in touch with someone to discuss my options?

You may already know which services you need, so the information in our Virtual Hosting section may be enough for you. If you’d like a personal evaluation of your hosting needs, contact a sales consultant at +91-33-33002100 (INDIA), +1-917-6980669 (USA), MSN Chat Id: support@cyberax.net, AOL ID: cyberaxsupport, Yahoo Chat ID: cyberaxtech. You can also reach a sales consultant via e-mail at sales@cyberax.net

Can I upgrade to a different service plan in the future?

Yes, if you find you need a more extensive plan than the one you’re signed up for, you can easily switch plans or add extra services. Likewise, if you find you signed up for a more comprehensive plan than you needed, you can downgrade to a more basic plan

What if I exceed my monthly transfer allowance?

Once you are approaching your limit, you will be notified through e-mail. If you exceed your limit, there is a charge. We recommend that if you often approach or exceed your limit you upgrade to a more comprehensive plan

Are there any “hidden” fees?

No. You don’t have to deal with any hidden fees as a Cyberax Tech Hosting customer.

How do I get customer support?

You can contact our support about any issue by telephone or by e-mail at absolutely any time. Our support staff is available 24 hours per day, seven days per week, 365 days per year. We even have ticket based support system to handle your requests.

Can I transfer my site from another Web Hosting service? What’s involved in making the transfer?

Yes you can. We make the transition as smooth as possible. We have a tie-up with Domain Registrars for managing domains.

Do I have to include advertisements or pop-up windows on my site?

No. Cyberax Tech Hosting does not require you to advertise our services or anyone else’s. However, you can choose to add advertisers to boost revenues to your site, and we can help you find potential advertisers.

Are any guarantees available?

Cyberax Tech Hosting offers a 30-day money-back guarantee on the monthly service charge

Can I access my site from any computer?

Yes, you can access and maintain your site from any computer connected to the internet using Web Browser. You can even update your site using File Transfer Protocol (FTP).

Why should I register my domain name using Cyberax Tech Domain Registration service ?

We offer domain registrations for $9.99 only and domain transfers for $8.99. Our domain registration service is fast which makes registration quick and easy. We even have a reseller program which would help you in selling domains through your site. If you already own a name that you registered with another service, you can use that with your Cyberax Tech Hosting account as well

How long does it take to register or transfer a domain name?

It only takes a few minutes to register a domain, but a site may not be instantly available at its registered name worldwide. However, in some areas it may be available after only a few hours. This is because Internet DNS databases retrieve new listings from one another but only update about once a day, causing a delay. The delay is typical of domain registrations and cannot be controlled by Cyberax Tech or any registrar. We handle domain transfers automatically. It takes up to 48 - 96 hours for a transfer to occur.

Can I access my site either with or without the “www” prefix?

Yes. Our servers are configured to recognize either form of your domain

What top level domains do you support?

We support all TLDs supported by our registrar, Directi. That currently includes .com, .net, .org, .biz, .info, .us. We can also host pages with other TLDs

How long can my domain name be and what characters can I use?

Your domain name can be up to 63 characters long, not counting the TLD, although some older Internet programs only support domains up to 26 characters long. You can use numbers, letters and hyphens in your domain name

Can I set up more than one domain from a single account? What about pointer domains?

Yes. Under all current Cyberax Tech Hosting plans you can add a new domain or pointer domain to your account You can set up a pointer subdomain at no additional cost

Can I set up Subdomains?

You can easily add a Subdomains through your domain control panel interface.

How is my e-mail account handled?

You can access your e-mail with any client that supports POP3 e-mail. We also provide a webmail client

Can I get mail forwarded to another server?

Yes. The option is available from the Mail Control Panel

Can I conduct transactions through my site? Will they be secure?

Yes. Cyberax tech hosting supports the all current secure transaction protocols, such as SSL. You just need to purchase an SSL certificate and you can install the same through the Control Panel Interface.

What is SSL?

SSL, or Secure Sockets Layer, is the most widely used security protocol on the Internet. During an SSL session, a Web server and browser send encrypted data and secret keys back and forth to prevent the data from being intercepted. SSL is commonly used to transmit private or sensitive information, such as financial data, over the Internet. SSL is sometimes referred to as “Netscape” Encryption, but users of both Netscape Navigator and Microsoft Internet Explorer can take advantage of SSL. Most other browsers support SSL as well.

I want to accept credit cards. Can you help me set up merchant accounts?

Yes. We can put you in contact with a merchant account provider or a Third party credit card processor company..

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